Terms and Conditions
RATES
Rates are calculated on a daily basis. The day of Pick Up is counted as Day 1 and the day of Drop Off is the last day regardless of the time of pick up and drop off, e.g. Pick Up at 1400 on 01 May and Drop Off at 1000 on 08 May is calculated as an 8 day hire.
MINIMUM HIRE PERIOD
For all rentals there is a minimum hire period of seven (7) days except for the following when the minimum hire period will be fourteen (1) days where the minimum hire period will be fourteen (14) days:
- All vehicle pick ups between 20 December and 02 January annually
- All vehicle pick ups from 01 September 2011 and 23 October 2011 inclusive during the period of the Rugby World Cup
- All one way hires between Christchurch and Auckland or vice versa
MULTIPLE RENTALS
You may combine two or more separate rentals to qualify for the Long Term Hire Discounts indicated in the rates.
ONE WAY HIRES
One way hires at no additional cost are possible between Auckland and Christchurch and vice versa providing the rental period is a minimum of 14 days. On some occasions, special circumstances may apply, and for purposes of re-positioning vehicles this time limit may be reduced, subject to permission from United Vehicle Rentals Ltd. Application must be made direct to United’s Reservation team in Auckland.
CANCELLATIONS, TRANSFERS & AMENDMENTS
Cancellations following confirmation will incur cancellation fees as follows:
25 days and over prior to pick up - Deposit retained
7-24 days prior to pick up - 25% of total reservation cost, or deposit, whichever is greater
1 -6 days prior to pick up - 50% of total reservation cost, or deposit, whichever is greater
No Show, or day of pick up - 100% of total reservation cost
- Transferring a booking once confirmed, will incur a NZ$25 fee unless it is within 25 days of travel, at which time the above cancellation charges may apply. A booking can only be transferred to a maximum of 6 months before or after the original date of travel.
- Amendments to increase the length of the booking can be made at no cost.
- Amendments to decrease the booking will incur a NZ$25 fee unless made within 25 days of travel when the above cancellation charges may apply.
- It is important to note that United may, at its discretion, treat any amendment to decrease the booking as a cancellation.
- Change of Drop Off destination once the hire has commenced, is always subject to approval by United Vehicle Rentals and to availability. If aproved this change will incur the full cost of repositioning the vehicle to the original destination reserved.
- We strongly recommend the purchase of Travel Insurance, providing sufficient cover in the event of cancellation insurance to cover the above charges.
- The early return of a vehicle does not entitle the hirer to a refund.
ROAD USER CHARGE / DIESEL TAX
United does NOT charge you extra for the New Zealand Road User Charge / Diesel Tax.
ON ROAD ASSISTANCE
It is a client’s obligation to contact United Vehicle Rentals Ltd should any problems be experienced with the vehicle.
United Vehicle Rentals Ltd offers a 24 hour telephone number for On-Road Assistance in case of accidents or breakdowns - 0800 759 919.
DRIVER REQUIREMENTS
All drivers must be 21 years of age or older and hold a current valid driver's licence, to be produced at the start of the hire. A country of origin licence is acceptable, however non-English licence holders must either carry an authorised English translation of their foreign driver’s licence or an International Driving Permit while driving. A normal car licence is all that is required to drive any United Vehicle Rentals vehicle. No heavy vehicle, or other special category licence is required. No maximum age limit applies providing an appropriate valid licence is held by the hirer. The English translation referred to must be issued by one of the following authorities:
- The New Zealand Translation Service
- A diplomatic representative at a High Commission, Embassy or Consulate
- The authority that issued your overseas driver’s licence
TRAFFIC INFRINGEMENTS
All traffic infringements are the responsibility of the hirer. The hirer's credit ard details held by United will be retained until all traffic infringement notices have been settled with the New Zealand traffic authorities (New Zealand Police and Local Councils). United Vehicle Rentals reserves the right to pass on details of the hirer's home contact to the New Zealand Traffic authorities as required by New Zealand law. If United pays the fine on the hirer's behalf a NZ$30 administration fee will be charged in addition to the fine imposed.
ANIMALS
We regret that animals are not permitted to travel in any of United Vehicle Rentals’ vehicles.
CONTACT INFORMATION
Auckland Depot, Head Office & Reservations
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Physical Address
3 Kingsford Smith Place
Airport Oaks, Mangere, Auckland 2022
New Zealand
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Postal Address
PO Box 73 060
Auckland Airport 2150
New Zealand
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Email: info@campervan.co.nz
Reservations: reservations@campervan.co.nz
Phone: +64 9 275 9919
Fax: +64 9 275 9969
Freephone: 0800 759 919 (within New Zealand)
Website: www.unitedcampervans.co.nz
ROAD RESTRICTIONS
Clients are permitted to drive their vehicle on any road in New Zealand except the following which are prohibited in all circumstances:
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North Island:
Ninety Mile Beach - Northland
North of Colville Township - Coromandel Peninsula
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South Island:
Skippers Canyon Road - Queenstown
Ball Hutt Road - Mt Cook
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VEHICLE SUBSTITUTION & DESIGN
We shall make every effort to provide the vehicle requested, but where a vehicle is unavailable for any reason we reserve the right to provide you with a comparably high standard vehicle at no extra cost. While including the same facilities, vehicle layouts may vary slightly to those shown due to manufacturer's design changes.
Arrival: Complimentary transfers between the Auckland Airport and Depot are available to Alpha Campervans and United Campervans clients, on demand, by mini coach shuttle operated by United Vehicle Rentals.
For International Arrivals: Clients should use the phone located immediately inside the Door 8 exit of the Terminal and phone United Vehicle Rentals free on 0800 759 919, supplying their name, number of persons and the Terminal of pick up.
For Domestic Arrivals: Clients should phone United Vehicle Rentals free on 0800 759 919, using the phones available. They should suppl their name, number of persons and the Terminal of pick up.
In all cases the United Campervans / Alpha Campervans identified transfer shuttle will be despatched to take them directly to the depot. The pick up point at each terminal will be advised by the United staff at the time of the call.
For Arrivals from Airport Hotels: Complimentary transfers by the United shuttle are available from Airport Hotels. Clients should phone United Vehicle Rentals on 0800 759 919.
For Arrivals from Auckland City Hotels: For transfers from Downtown Auckland Hotels , clients may use a taxi and will be reimbursed for the cost. United requests that clients use Discount Taxis, Telephone 529 1000. Clients must pay the taxi driver and obtain a receipt. The cost of the taxi will then be reimbursed by United on presentation of the receipt.
All Departures: Complimentary transfers are available from the Depot to Auckland Airport or Auckland Airport Hotels by the United Vehicle Rentals shuttle and can be arranged by clients on termination of their hire. Taxi transfers to other destinations can be arranged, however these will be at the clients' expense.
Arrival: Complimentary transfers between the Christchurch Airport and Depot are available to Alpha Campervans and United Campervans clients, on demand, by mini coach shuttle operated by United Vehicle Rentals.
For International and Domestic Arrivals: Clients should phone United Vehicle Rentals free on 0800 359 010 using the phones provided. They should give their name, number of persons and the Terminal of pick up.
In all cases the United Campervans / Alpha Campervans identified transfer shuttle will be despatched to take them directly to the depot. The pick up point at each terminal will be advised by the United staff at the time of the call.
For Arrivals from Christchurch City and Airport Hotels: For transfers from Downtown Christchurch Hotels or Airport Hotels, clients may use a taxi and will be reimbursed for the cost. Clients must pay the taxi driver and obtain a receipt. The cost of the taxi will then be reimbursed by United on presentation of the receipt.
All Departures: Complimentary transfers are available to Christchurch Airport or Christchurch Airport Hotels by United Vehicle Rentals shuttle and can be arranged by clients on termination of their hire. Taxi transfers to other destinations can be arranged, however these will be at the client's expense.